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A Critical Evaluation of the Indian Ride-Hailing Ecosystem and its Impact on Decent Work Standards

Author

Listed:
  • Devasmita Jha

    (Indian Institute of Technology Bombay)

  • Shishir Kumar Jha

    (Indian Institute of Technology Bombay)

  • Anupam Guha

    (Indian Institute of Technology Bombay)

Abstract

This study delves into “algorithmic management” employed by ride-hailing services such as Uber and OLA to demonstrate its impact on the drivers’ working conditions. It offers insight into how algorithmic management intersects with political and social structures, suppressing individual autonomy and declining the rights and liberties of the workers, demonstrating the undemocratic fabric of contemporary capitalist societies. The study is divided into three sections: introduction, which includes background, literature review of algorithmic management, objective and key findings; the methodology used for the current study; and findings from a qualitative study of 60 drivers in India, which examines a drivers’ perspectives on algorithmic management. The study concludes with potential policy recommendations to ensure protection of labour rights.

Suggested Citation

  • Devasmita Jha & Shishir Kumar Jha & Anupam Guha, 2025. "A Critical Evaluation of the Indian Ride-Hailing Ecosystem and its Impact on Decent Work Standards," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 68(1), pages 263-285, March.
    • Handle: RePEc:spr:ijlaec:v:68:y:2025:i:1:d:10.1007_s41027-025-00557-1
    DOI: 10.1007/s41027-025-00557-1
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    More about this item

    Keywords

    Algorithmic management; Ride-hailing; Decent work; Fair work;
    All these keywords.

    JEL classification:

    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions
    • J88 - Labor and Demographic Economics - - Labor Standards - - - Public Policy
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • P16 - Political Economy and Comparative Economic Systems - - Capitalist Economies - - - Capitalist Institutions; Welfare State

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