IDEAS home Printed from https://ideas.repec.org/a/sng/ejae01/129.html

Tourist Satisfaction With Quality of Service, Food, Atmosphere, and Value for Money in Restaurants of Major Cities of the Western Balkans

Author

Listed:
  • Bojan Živadinović

Abstract

An important factor in modern-day tourism is restaurant guests’ feeling of satisfaction. Motivated by the desire to quantify this feeling and make it an operational element of recommendations for further development of one segment of restaurant tourism, this paper examines the expressed satisfaction of foreign tourists in restaurants of selected cities in the Western Balkans. The second goal of this paper is to show the extent to which local visitors and domestic tourists are satisfied with the service provided in the analysed catering facilities. Comments that are an integral part of the research part of this paper’s analysis were collected from one of the most popular websites in the field of restaurant industry ‒ Trip Advisor.

Suggested Citation

Handle: RePEc:sng:ejae01:129
DOI: 10.5937/EJAE17-27360
as

Download full text from publisher

File URL: https://journal.singidunum.ac.rs/files/2020-17-2/tourist-satisfaction-with-quality-of-service-food-atmosphere-and-value-for-money-in-restaurants-of-major-cities-of-the-western-balkans.pdf
Download Restriction: no
File URL: https://journal.singidunum.ac.rs/paper/tourist-satisfaction-with-quality-of-service-food-atmosphere-and-value-for-money-in-restaurants-of-major-cities-of-the-western-balkans
Download Restriction: no
File URL: https://libkey.io/10.5937/EJAE17-27360?utm_source=ideas
LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
---><---

More about this item

Keywords

;
;
;
;
;

Statistics

Access and download statistics

Corrections

All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sng:ejae01:129. See general information about how to correct material in RePEc.

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

We have no bibliographic references for this item. You can help adding them by using this form .

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: EJAE Editorial Office (email available below). General contact details of provider: https://journal.singidunum.ac.rs/ .

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.