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The Alignment Of Hospitality Education With Industry Needs In Transitional Countries: The Case Of Croatia


  • Jennifer L. MATIĆ

    (Rochester Institute of Technology, United States)

  • Besim AGUŠAJ

    (The American College of Management and Technology, Croatia)


This paper presents the results of research which sought to explore to what extent tertiary hospitality programs in Croatia are in alignment with the needs of the hospitality industry. Two specific areas were explored: which skills and competencies are most important for entry-level positions and in which area(s) were the most significant gaps perceived between what the company needed and what was available on the labor market. Research consisted of a survey completed by 49 respondents employed in management positions within the Croatian hospitality industry. Results indicated that guest-focused skills and competencies were most in need of improvement.

Suggested Citation

  • Jennifer L. MATIĆ & Besim AGUŠAJ, 2012. "The Alignment Of Hospitality Education With Industry Needs In Transitional Countries: The Case Of Croatia," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 14(14), pages 19-27, December.
  • Handle: RePEc:scm:rdtusv:v:14:y:2012:i:14:p:19-27

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    References listed on IDEAS

    1. Aguayo, Eva & Expósito, Pilar & Vázquez, Emilia, 2009. "Tourism in EU Transition Countries," Estudios Economicos de Desarrollo Internacional, Euro-American Association of Economic Development, vol. 9(2), pages 125-128.
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