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Seeking Word of Mouth: An Empirical Investigation of Consumer Motivations

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  • Prashant Mishra
  • Vasant G. Kondalkar
  • Ankit Singh

Abstract

The underlying purchase motives behind any purchase decision have always attracted the attention of researchers in the field of consumer psychology. The effect of word-of-mouth on consumers' purchase decision is one such area of interest which has remained under scruitinity of researchers for long. However, with significant changes in the socio-economic and sociocultural environment of Indian markets it has become imperative to look into the is issue of word-of-mouth's effect on decision making afresh. The present study attempted to do the same and yielded significant results. It was found that qualities and benefits of word of-mouth are very much similar across various demographic groups with some differences in preferences.

Suggested Citation

  • Prashant Mishra & Vasant G. Kondalkar & Ankit Singh, 1999. "Seeking Word of Mouth: An Empirical Investigation of Consumer Motivations," Paradigm, , vol. 3(2), pages 49-56, July.
  • Handle: RePEc:sae:padigm:v:3:y:1999:i:2:p:49-56
    DOI: 10.1177/0971890719990208
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    Cited by:

    1. Brinder S. Saigal & Bikram Jit Singh Mann & Rashmi Mann, 2010. "Comparative Analysis of Sources and Drivers of Information Search Behaviour of the UK and India," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 35(2), pages 169-188, May.

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