Employment of Persons with Disabilities (PWDs) in Malaysia: Moving Policy Rhetoric into Action

The case portrays a macro-view of human resource management (HRM) at the national policy level. The case is imbued with concepts to promote responsible HRM, social and workplace inclusion of marginal groups. Set against a canvas of general rights and challenges of persons with disabilities (PWDs), the case showcases the Malaysian government’s initiatives spearheaded by the Social Welfare Department (JKM) to boost PWD employment in its public service. The case revolves around the case protagonist, Aleeya Tan, the head of assistant director of the division of PWD career development in JKM. Relatively inexperienced in PWD employment, Aleeya was tasked to oversee the progress of an affirmative policy on PWD employment that required every public department to employ at least 1 per cent PWDs in their workforce. The catch—the policy remained rhetoric even three decades after it was passed. Following Malaysia’s recent economic blueprint, the policy was once again resurrected and put under public scrutiny. The case describes personal, institutional, structural, legal and social problems faced by the protagonist to outline strategies to meet the policy overdue target. The case is suitable for postgraduate courses in HRM and/or Employment Policy in Masters in Business Administration. Case learners will acquire conceptual knowledge on the subject, problem-solving skills and develop positive values towards the PWD community.