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Service technologies as factor of service and tourism companies' competitiveness


  • Zhanna Gornostaeva

    () (Institute of the Service Sector and Entrepreneurship (branch) Don State Technical University in Stavropol, Russia)

  • Vladimir Zhidkov

    (The Technological Institute of Service (branch) Don State Technical University in Stavropol, Russia)


The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.

Suggested Citation

  • Zhanna Gornostaeva & Vladimir Zhidkov, 2014. "Service technologies as factor of service and tourism companies' competitiveness," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 8(2), pages 78-86, June.
  • Handle: RePEc:rse:wpaper:v:8:y:2014:i:2:p:78-86

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    More about this item


    competitiveness; quality of services; service and tourism companies; service technology;

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing


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