IDEAS home Printed from
   My bibliography  Save this article

Service technologies as factor of service and tourism companies' competitiveness


  • Zhanna Gornostaeva

    () (Institute of the Service Sector and Entrepreneurship (branch) Don State Technical University in Stavropol, Russia)

  • Vladimir Zhidkov

    (The Technological Institute of Service (branch) Don State Technical University in Stavropol, Russia)


The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.

Suggested Citation

  • Zhanna Gornostaeva & Vladimir Zhidkov, 2014. "Service technologies as factor of service and tourism companies' competitiveness," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 8(2), pages 78-86, June.
  • Handle: RePEc:rse:wpaper:v:8:y:2014:i:2:p:78-86

    Download full text from publisher

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Zuzana Janko & Gurleen Popli, 2015. "Examining the link between crime and unemployment: a time-series analysis for Canada," Applied Economics, Taylor & Francis Journals, vol. 47(37), pages 4007-4019, August.
    2. Gumus, Erdal, 2003. "Crime in Urban Areas: An Empirical Investigation," MPRA Paper 42106, University Library of Munich, Germany.
    3. Ferda Halicioglu, 2012. "Temporal causality and the dynamics of crime in Turkey," International Journal of Social Economics, Emerald Group Publishing, vol. 39(9), pages 704-720, July.
    4. Denis Fougère & Francis Kramarz & Julien Pouget, 2009. "Youth Unemployment and Crime in France," Journal of the European Economic Association, MIT Press, vol. 7(5), pages 909-938, September.
    Full references (including those not matched with items on IDEAS)

    More about this item


    competitiveness; quality of services; service and tourism companies; service technology;

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rse:wpaper:v:8:y:2014:i:2:p:78-86. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Manuela Epure). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.