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Empowering Citizens’ Voices In The Era Of E-Government: Implications From South Korean Cases

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  • Joon Hyoung LIM

    (School of Public Administration, Korea University-Campus at Sejong, Chung-Nam Yeonki-Gun Jochiwon 208, Republic of Korea)

Abstract

The rise of the Internet sparked an intense debate on the democratic potential of information and communication technologies (ICTs). This research illustrates how web technologies enable ordinary citizens to articulate their interests in policy processes and enhance the organizational intelligence of local governments. The two South Korean cities introduced in this article adopted internet applications that allowed citizens to contact public officials or city mayors directly, resulting in dramatic increases in online civic input into local governance. Citizens’ political efficacy was encouraged both by government feedback and by the system that enabled their evaluation of the feedback. Despite the substantive contributions of the applications to local governance, formalistic responses from some public officials indicate challenges in building citizens’ trust in government through the use of ICTs. To address the challenges, it is necessary to cultivate the innovative leadership of senior public mangers and develop the institutional mechanisms encouraging public officials’ sincere responses to citizens’ online requests.

Suggested Citation

  • Joon Hyoung LIM, 2010. "Empowering Citizens’ Voices In The Era Of E-Government: Implications From South Korean Cases," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 5(7(16)), pages 19-31, August.
    • Handle: RePEc:rom:terumm:v:5:y:2010:i:16:p:19-31
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    Citations

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    Cited by:

    1. James K. Sirite & Henry Ongori & Darius Bosire, 2017. "Challenges Faced by Devolved Governance in Quality Service Delivery: A Case Study of Turkana Central Sub-county, Turkana County, Kenya," International Journal of Learning and Development, Macrothink Institute, vol. 7(4), pages 87-101, December.
    2. Monica Daniela TESU, 2014. "Analysis Of Civil Servants’ Perception On Local Public Services In Romania," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 10(1), pages 75-82, June.
    3. Monica-Daniela TESU (PASCULESCU), 2012. "Public Administration’S Management: Challenges And Possible Solutions," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 2(1), pages 53-62, March.
    4. repec:rom:campco:v:7:y:2011:i:1:p:193-204 is not listed on IDEAS
    5. Monica Daniela TESU (PASCULESCU), 2011. "Reforming The Public Administration Through E-Government: A Regional Approach," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 7(1), pages 193-204, June.

    More about this item

    Keywords

    E-government; Internet; Citizen Participation; Civic Engagement; Urban Governance.;
    All these keywords.

    JEL classification:

    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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