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Service Quality Attributes Affecting The Satisfaction Of Railway Passengers Of Selective Route In Southwestern Part Of Bangladesh


  • Khan Rubayet RAHAMAN

    () (Urban and Rural Planning Discipline, Khulna University, Khulna 9208, Bangladesh)

  • Md. Arifur RAHAMAN

    () (Urban and Rural Planning Discipline, Khulna University, Khulna 9208, Bangladesh)


With increased pace of urbanization and economic growth, attraction and dependency between different linking regions has also increased. Transportation have performed very crucial roles from very early accelerating the sharing of economic and development benefit of connecting spatial regions. Railway has been proved as a potential sector for drawing economic and development benefits for various countries. But less emphasis have been given in improvement of railway sector mainly in railway service in Bangladesh compare with road and which cause failed to draw proper economic benefit from the sector. This study has aimed to focus on the railway transportation sector and to develop a model defining the relationship between overall satisfaction and service quality attributes in a selective route from Khulna to Rajshahi in southwestern zone of Bangladesh so that it can reinforce further improvement process. Findings show that, overall service satisfaction depend on eight distinct service quality attributes. It implies the service with worst situation, overall satisfaction of service and need for priority improvement to support further orientation, addition and betterment of service to draw maximum economic and development benefit for those linking regions.

Suggested Citation

  • Khan Rubayet RAHAMAN & Md. Arifur RAHAMAN, 2009. "Service Quality Attributes Affecting The Satisfaction Of Railway Passengers Of Selective Route In Southwestern Part Of Bangladesh," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 4(3(12)), pages 115-125, August.
  • Handle: RePEc:rom:terumm:v:4:y:2009:i:12:p:115-125

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    Cited by:

    1. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2013. "Perceived service quality in bus transit service: A structural equation approach," Transport Policy, Elsevier, vol. 29(C), pages 219-226.

    More about this item


    Urbanization; Economic growth; Attraction; Linking region; Overall satisfaction;

    JEL classification:

    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise
    • R11 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Regional Economic Activity: Growth, Development, Environmental Issues, and Changes
    • L91 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Transportation: General


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