IDEAS home Printed from https://ideas.repec.org/a/rom/terumm/v15y2020i3p81-95.html
   My bibliography  Save this article

Service Delivery In The City Of Mutare: A Perspective From Local Residents

Author

Listed:
  • Sylvester MARUMAHOKO

    (University of Johannesburg, Gauteng, South Africa)

Abstract

As is the case with all urban local councils, Mutare City Council exists mainly to provide services to all stakeholders in an efficient and effective manner as its mission statement highlights it. In the local government elections held on 30 July 2018, the opposition dominated subnational entity received the mandate of the local people to run the civic affairs of the city for another five years. As part of this narrative, Councillor Blessing Tandi of Ward 14 Chikanga was elected the Mayor of Mutare in chambers. In his inauguration speech which was well received by inhabitants, Mayor Tandi promised to revamp sluggish service delivery and improve the quality of life. It is now almost three years since there was handover-takeover of management of civic matters. Using social attitude survey, the article assesses the extent to which the City of Mutare has reversed or failed to significantly impact poor local public service delivery. The results of the study suggest widespread public despondency over the state of local public service delivery; a feat seemingly not only attributed to dismal municipal performance but also underperformance among the three spheres of government.

Suggested Citation

  • Sylvester MARUMAHOKO, 2020. "Service Delivery In The City Of Mutare: A Perspective From Local Residents," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 15(3), pages 81-95, August.
    • Handle: RePEc:rom:terumm:v:15:y:2020:i:3:p:81-95
    as

    Download full text from publisher

    File URL: http://um.ase.ro/no153/5.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sultan O. Almarshad, 2015. "Municipal Awareness and Citizen Satisfaction: The Case of Northern Borders in Saudi Arabia," International Review of Management and Marketing, Econjournals, vol. 5(2), pages 94-101.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sylvester MARUMAHOKO, 2020. "A Conceptual Framework For Improved Municipal Service Delivery In Urban Zimbabwe," APPLIED RESEARCH IN ADMINISTRATIVE SCIENCES, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 1(2), pages 24-36, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Umar Bello & David Martin @ Daud Juanil & Rozilah Kasim, 2017. "Municipal Awareness as an Integral Part for Enhancing Citizen Satisfaction of Malaysian Municipal Councils, Batu Pahat," Traektoriâ Nauki = Path of Science, Altezoro, s.r.o. & Dialog, vol. 3(7(24)), pages 2.1-2.10, July.
    2. Muhammad Umar Bello & David Martin @ Daud Juanil & Rozilah Kasim & Muhammad Najib Razali & Yunos Ngadiman & Talib Bon, 2018. "Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of Malaysia," Traektoriâ Nauki = Path of Science, Altezoro, s.r.o. & Dialog, vol. 4(2), pages 1001-1012, February.
    3. Tyanai MASIYA & Yul D. DAVIDS & Mary S. MANGAI, 2019. "Assessing Service Delivery: Public Perception Of Municipal Service Delivery In South Africa," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 20-40, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:terumm:v:15:y:2020:i:3:p:81-95. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Colesca Sofia (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.