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EU28 Countries Performance in eGovernment in 2019-2020

Author

Listed:
  • Victor Marian DUMITRACHE

    (Bucharest University of Economic Studies, Romania)

  • Marian NASTASE

    (Bucharest University of Economic Studies, Romania)

  • Valentin LAZAR

    (Bucharest University of Economic Studies, Romania)

  • Cosmin ANDREICA

    (University Bucharest, Romania)

  • Petrut Cristian VASILACHE

    (Bucharest University of Economic Studies, Romania)

Abstract

The shift from traditional to digital delivery of public services is a complicated process in which governments must balance the cost effectiveness and nondiscriminatory access to public services. This shift requires a deep understanding of the factors that may influence the digital delivery of public services and a strategy for making the change possible. The purpose of this paper is to point out the major differences between EU countries in terms of eGovernment performance. We will perform a comparative analysis among EU28 countries based on the indicators aggregated under eGovernment indicators group of the Digital Economy and Society Index. This paper provides a general analysis of the development of digital public services in the EU countries. Based on this analysis, public administration registering the lowest scores (i) can identify the best practices sources by looking at the countries with the highest scores, and (ii) can perform in depth research to identify the root causes of digital channels poor performance and improve them through custom-made interventions.

Suggested Citation

  • Victor Marian DUMITRACHE & Marian NASTASE & Valentin LAZAR & Cosmin ANDREICA & Petrut Cristian VASILACHE, 2021. "EU28 Countries Performance in eGovernment in 2019-2020," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 22(1), pages 102-109, January.
    • Handle: RePEc:rom:rmcimn:v:22:y:2021:i:1:p:102-109
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    Citations

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    Cited by:

    1. Flavius-Lucian MILA?AN, 2023. "The Manager Profile in the Cultural Institutions. Case Study - the Students’ Cultural Houses from Romania," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 24(1), pages 104-115, March.
    2. Sylvia Jenčová & Petra Vašaničová & Marta Miškufová, 2023. "Multidimensional Evaluation of EU and Slovakia in the Context of Digital Transformation," Central European Business Review, Prague University of Economics and Business, vol. 2023(1), pages 65-95.
    3. Cristian Bricicaru & Ioana Natalia Beleiu, 2022. "Cost-Benefit Analysis of Road Infrastructure Projects," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 23(1), pages 150-162, March.
    4. Stelian GRASU & Ruxandra Madalina POPP & Marius George POPA, 2023. "Energy Price Liberalization Consequences on Energy Production Market in the European Union," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 24(2), pages 251-260, May.

    More about this item

    Keywords

    digital; public services; eGovernment; public authorities.;
    All these keywords.

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H80 - Public Economics - - Miscellaneous Issues - - - General

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