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Transforming Cultural Barriers Into Assets: Lessons Learned From A Aglobal Insurance Broker

Author

Listed:
  • Elena LVINA

    (Saint Joseph's University)

  • Alex MATVEEV

    (College of Staten Island)

  • George GRISHIN

    (Oakeshott Insurance)

Abstract

This study provides a refined look at the challenges in crosscultural communication and contributes to our understanding of the key skills and behavioral factors that explain and increase employee intercultural competence. In a qualitative investigation, we explored both the whats and hows in the communication of interculturally competent employees of a global insurance broker - Oakeshott Insurance –working in the UK and Ukraine. We found that interculturally effectiveness depended on employee ability to shift their frame of reference and to actively seek culturally diverse experiences. Contrary to previous research, frequent exposure to different cultures and the length of employment in a multicultural organization did not correspond to the highest level of intercultural sensitivity. We recommend that global organizations mitigate the legislative and language barriers and further develop the intercultural competence of employees by focusing on the cultural and societal context and actively.

Suggested Citation

  • Elena LVINA & Alex MATVEEV & George GRISHIN, 2019. "Transforming Cultural Barriers Into Assets: Lessons Learned From A Aglobal Insurance Broker," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 20(3), pages 226-240, July.
    • Handle: RePEc:rom:rmcimn:v:20:y:2019:i:3:p:226-240
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    File URL: https://www.rmci.ase.ro/no20vol3/02.pdf
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    References listed on IDEAS

    as
    1. Laura BRANCU & Valentin MUNTEANU & Ionut GOLET, 2016. "A Comparative Approach of Cultural Intelligence Profile of Management and Non-Management Romanian Students," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(4), pages 308-319, October.
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      More about this item

      Keywords

      Intercultural Competence; the United Kingdom; the Ukraine; MNC; Oakeshott Insurance.;
      All these keywords.

      JEL classification:

      • F23 - International Economics - - International Factor Movements and International Business - - - Multinational Firms; International Business
      • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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