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Measuring the Impact of Quality Improvement in a Software Company

  • Catalin AFRASINEI

    ()

    (Babes-Bolyai University of Cluj-Napoca, Romania)

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    The quality issue is not only a matter of developing and implementing a quality system. It mandatory this system to function precisely on a long term basis. The evaluation of quality impact as a consequence of its improvement is a scary thing the quality specialists prefer to be apart due to its complexity. That’s the reason why the article emphasize on: the need and justification of quality impact evaluation, particularities of quality in software domain generated by its specificity, what evaluation of economic effects means in the context of a quality improvement particularly in a software company, a proposed method to calculate the impact of quality (on the costs structure), a practical example of how the method should be used and the results interpreted based on two simulated case.

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    File URL: http://www.rmci.ase.ro/no11vol4/Vol11_No4_Article15.pdf
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    Article provided by Faculty of Management, Academy of Economic Studies, Bucharest, Romania in its journal REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT.

    Volume (Year): 11 (2010)
    Issue (Month): 4 (October)
    Pages: 696-707

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    Handle: RePEc:rom:rmcimn:v:11:y:2010:i:4:p:696-707
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