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Measuring the Impact of Quality Improvement in a Software Company


  • Catalin AFRASINEI

    () (Babes-Bolyai University of Cluj-Napoca, Romania)


The quality issue is not only a matter of developing and implementing a quality system. It mandatory this system to function precisely on a long term basis. The evaluation of quality impact as a consequence of its improvement is a scary thing the quality specialists prefer to be apart due to its complexity. That’s the reason why the article emphasize on: the need and justification of quality impact evaluation, particularities of quality in software domain generated by its specificity, what evaluation of economic effects means in the context of a quality improvement particularly in a software company, a proposed method to calculate the impact of quality (on the costs structure), a practical example of how the method should be used and the results interpreted based on two simulated case.

Suggested Citation

  • Catalin AFRASINEI, 2010. "Measuring the Impact of Quality Improvement in a Software Company," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 11(4), pages 696-707, October.
  • Handle: RePEc:rom:rmcimn:v:11:y:2010:i:4:p:696-707

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    More about this item


    quality improvement; quality management; software industry; quality impact evaluation; measure quality.;

    JEL classification:

    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management


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