Information Audit at an Indonesian Public University

This research presents the results of an Information audit (IA) at the Planning department of an Indonesian public University. An information audit (IA) was undertaken to determine (1) the existing information resources available to the Planning department staff; (2) how information flows both internally and externally; (3) potential information problems in the Planning department. Case study methodology was used in this study with document analysis, questionnaires, and interviews as data collection tools. The participants were five staff of Planning department. Data was analysed manually to create a list of information resources and map information flows. Thematic analysis was then used to analyse interview data to find general information management themes in the Planning department. The research found that people, timeliness and technology were information problems faced by planning staff. Based on the data from this study a recommendation is that the University improves infrastructure, and conducts an IA across the entire University with the aim of creating an organisational information policy. This will allow the University to create better information management practices and assist the University achieve its strategic goals.