IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v3y2011i6id88.html

Impact Of After Sale Service Characteristics on Customer Satisfaction

Author

Listed:
  • Ali Iftikhar Choudhary
  • Syed Azeem Akhter
  • Muhammad Asif
  • Rashid Mehmood Choudhry
  • Zafarullha Siddique
  • Asif Mughal

Abstract

Researcher examines the impact of after sale service characteristics on customer satisfaction in home appliance industry of Pakistan. To what extent does characteristics like delivery time, installation of product, warranty time of product, feedback implementations and quality of service provided satisfies customers? In this globalized market, organizations try to differentiate themselves, so they tend to provide value added services to its customers; according their needs and wants. After detail and extensive review of literature researcher found that after sale service is essential in retaining and satisfying customers. Due to limited time, quantitative study is not possible. Practically our study benefitted for the manager of the organization that are mostly related to home appliances, so that they can check the customers trend towards after sale services characteristics i.e. delivery, installation, warranty, service quality and feedback.

Suggested Citation

  • Ali Iftikhar Choudhary & Syed Azeem Akhter & Muhammad Asif & Rashid Mehmood Choudhry & Zafarullha Siddique & Asif Mughal, 2011. "Impact Of After Sale Service Characteristics on Customer Satisfaction," Information Management and Business Review, AMH International, vol. 3(6), pages 360-365, December.
    • Handle: RePEc:rnd:arimbr:v:3:y:2011:i:6:id:88
    DOI: 10.22610/imbr.v3i6.952
    as

    Download full text from publisher

    File URL: https://amhinternational.com/imbr/article/view/88-impact-of-after-sale-service-characteristics-on-customer-satisfaction
    File Function: Abstract page
    Download Restriction: no
    File URL: https://amhinternational.com/imbr/article/download/88-impact-of-after-sale-service-characteristics-on-customer-satisfaction/5c5f90f2-f167-4af1-a879-8e940516ae98
    File Function: Full text
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v3i6.952?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:3:y:2011:i:6:id:88. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: AMH International (email available below). General contact details of provider: https://amhinternational.com/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.