IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v17y2025i3p530-535.html

The Effect of Tourists' Shopping Experience on Their Loyalty Intention Towards Shopping Malls in Klang Valley, Malaysia

Author

Listed:
  • Noor Farahah Harun
  • Mazlina Mahdzar
  • Noor Asikin Shahruddin

Abstract

The fundamental aim of this study is to investigate the effect of the tourists' shopping experience on their loyalty to shopping malls in Klang Valley, Malaysia. The existing literature has been precisely experiential to examine the correlation between shopping experience, service and loyalty intention. In this research, the quantitative method has been applied for data collection, and primary data collection instruments have been utilized by online questionnaire data collection methods using Google Forms and were disseminated via social media. 98 responses were gathered and used for further analysis. The methods of data analysis used are descriptive and multiple regression. The results of this investigation demonstrate a significant association between shopping experience and loyalty intention. The findings of the research are discussed from the viewpoint of local and international tourists.

Suggested Citation

  • Noor Farahah Harun & Mazlina Mahdzar & Noor Asikin Shahruddin, 2025. "The Effect of Tourists' Shopping Experience on Their Loyalty Intention Towards Shopping Malls in Klang Valley, Malaysia," Information Management and Business Review, AMH International, vol. 17(3), pages 530-535.
    • Handle: RePEc:rnd:arimbr:v:17:y:2025:i:3:p:530-535
    DOI: 10.22610/imbr.v17i3(I).4492
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4492/3107
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/4492
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v17i3(I).4492?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:17:y:2025:i:3:p:530-535. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.