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Exploring the Role of Digital Twin Technology in Enhancing Supply Chain Resilience: A Conceptual Framework

Author

Listed:
  • Jivaranee Nagarathnam
  • Muruga Chinniah
  • Umahdevi Jayamani
  • Irwan Ibrahim
  • N.Sureshkumar PP Narayanan
  • Veera Pandiyan Kaliani Sundram

Abstract

This study explores to development of a comprehensive conceptual framework that integrates technological enablers, operational processes, and resilience outcomes, providing insights into how DTs can address disruptions and improve supply chain performance. The study adopts a conceptual approach, synthesising insights from extensive literature, theoretical underpinnings, and expert input. Key dimensions of the framework—inputs, processes, and outcomes—were identified and structured to illustrate the dynamic relationships between DT technology and resilience. The framework is supported by socio-technical systems theory, the Resource-Based View, and complexity theory to contextualise the interactions between technology and supply chain dynamics. The proposed framework identifies critical enablers, such as IoT, AI, and simulation tools, and links them to key supply chain processes, including real-time monitoring, risk assessment, and scenario planning. These processes enhance resilience dimensions, such as responsiveness, flexibility, and risk mitigation. The study highlights the transformative potential of DTs in improving visibility and decision-making within supply chains. This research fills a significant gap in the existing literature by providing an integrated framework that connects DT technology with supply chain resilience strategies. Supply chain practitioners can leverage this framework to systematically implement DT technology, improving real-time visibility and preparing for potential disruptions through advanced risk assessment and scenario planning.

Suggested Citation

  • Jivaranee Nagarathnam & Muruga Chinniah & Umahdevi Jayamani & Irwan Ibrahim & N.Sureshkumar PP Narayanan & Veera Pandiyan Kaliani Sundram, 2025. "Exploring the Role of Digital Twin Technology in Enhancing Supply Chain Resilience: A Conceptual Framework," Information Management and Business Review, AMH International, vol. 17(2), pages 423-435.
    • Handle: RePEc:rnd:arimbr:v:17:y:2025:i:2:p:423-435
    DOI: 10.22610/imbr.v17i2(I)S.4619
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    References listed on IDEAS

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    1. Alexandre Dolgui & Dmitry Ivanov & Boris Sokolov, 2020. "Reconfigurable supply chain: the X-network," International Journal of Production Research, Taylor & Francis Journals, vol. 58(13), pages 4138-4163, July.
    2. Syamaruthadevi Sivan & Rizza Anuar & Thirunavukkarasu Krishnasamy & Atikah Shamsul Bahrin & N. Sureshkumar PP Narayanan & Veera Pandiyan Kaliani Sundram, 2024. "Optimizing Safety Practices and Culture: A Comprehensive Examination through Perception Surveys in Malaysia's Logistics Industry," Information Management and Business Review, AMH International, vol. 16(1), pages 33-38.
    3. Müller, Julian M. & Buliga, Oana & Voigt, Kai-Ingo, 2021. "The role of absorptive capacity and innovation strategy in the design of industry 4.0 business Models - A comparison between SMEs and large enterprises," European Management Journal, Elsevier, vol. 39(3), pages 333-343.
    4. N. Sureshkumar PP Narayanan & Farha Ghapar & Li Lian Chew & Veera Pandiyan Kaliani Sundram & Umahdevi Jayamani & Azlina Muhammad, 2024. "Optimizing Working Capital Management in Supply Chain Finance: A Multi-Dimensional Approach," Information Management and Business Review, AMH International, vol. 16(2), pages 44-52.
    5. N. Sureshkumar PP Narayanan & Farha Ghapar & Li Lian Chew & Veera Pandiyan Kaliani Sundram & Babudass M.Naidu & Azimah Daud, 2024. "Integrating Resource-Based Theory and Contingency Theory for Enhancing Supply Chain Resilience in Malaysia: A Post-Pandemic Analysis," Information Management and Business Review, AMH International, vol. 16(3), pages 115-124.
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