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Satisfaction with social services through the eyes of clients


  • Hromkova, Michaela

    () (PhD)

  • Slana, Miriam

    () (PhD)

  • Vavercakova, Marta

    () (PhD)

  • Bues, Mirjam

    () (0B.Sc.candidate of public health care, nursing and social care at Mainz Catholic University of Applied Sciences with focus on clinical expertise)


Satisfaction of clients with social services is very important for social services providers. lt is a subjective category which can show providers how clients perceive quality of social services. lt is necessary to know the measure of client's satisfacti­ on, especially nowadays, when quality is a much discussed category mainly in connection with the Acton Social Servicesand its amendment.

Suggested Citation

  • Hromkova, Michaela & Slana, Miriam & Vavercakova, Marta & Bues, Mirjam, 2016. "Satisfaction with social services through the eyes of clients," Zeitschrift für interdisziplinäre ökonomische Forschung, Allensbach Hochschule, issue 2, pages 117-120, November.
  • Handle: RePEc:ris:zfioef:0045

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    More about this item


    Socialservices; clients; satisfaction; satisfaction factors;

    JEL classification:

    • I30 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - General
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs


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