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A Systematic Review of Event Technologies in the context of Smart Tourism: Trends and Future Directions

Author

Listed:
  • María Fernández-Bo

    (Universidad Católica San Antonio de Murcia (UCAM), Faculty of Economics and Business, Murcia, Spain)

  • María Concepción Parra-Meroño

    (Universidad Católica San Antonio de Murcia (UCAM), Faculty of Economics and Business, Murcia, Spain)

  • Aurora González-Vidal

    (University of Murcia (UM), Department of Information and Communication Engineering, Murcia, Spain)

Abstract

This study presents a systematic review of the integration of emerging digital technologies in smart tourism events, with the purpose of understanding how technological innovation is transforming event design, management and visitor experience. The review examines peer-reviewed journal articles and conference proceedings published be tween 2014 and 2024 and indexed in the Scopus and Web of Science databases. The analysis was conducted using the Bibliometrix package in the R environment, while descriptive and thematic analyses were performed with the Statistical Package for the Social Sciences. The findings show that several technological domains, including Artificial Intelligence, the Internet of Things, Big Data analytics and immersive technologies, are driving significant advances in the development of smart tourism events. These technologies support improvements in personalisation, behav ioural analysis, sustainability, accessibility and real-time decision making. The review also reveals conceptual frag mentation, geographical imbalance, limited theoretical integration and the need for greater attention to ethical, accessibility and sustainability issues. Overall, this study contributes to consolidating the theoretical foundations of smart events and identifies promising directions for future research and innovation within technology-enhanced tourism event ecosystems.

Suggested Citation

  • María Fernández-Bo & María Concepción Parra-Meroño & Aurora González-Vidal, 2026. "A Systematic Review of Event Technologies in the context of Smart Tourism: Trends and Future Directions," Journal of Tourism, Sustainability and Well-being, CinTurs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 14(3), pages 150-176, September.
    • Handle: RePEc:ris:jspord:023667
    DOI: 10.34623/m0w7-j420
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    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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