The pitfalls or gaps in monitoring and evaluation tools during Coronavirus disease 2019 era in South African municipalities

The South African municipalities have continued to demonstrate weaknesses or inadequacies in monitoring and evaluation (M&E). A possible barrier in South African municipalities is a lack of M&E expertise. While M&E can provide valuable insights into the effectiveness and efficiency of a programme, some potential pitfalls and gaps were discovered during coronavirus disease 2019 (COVID-19). A case study design was employed to conduct in-depth and detailed examination within two metropolitan municipalities in the Eastern Cape. A mixed methods approach was adopted in a convergent manner for data collection and analysis. In-depth interviews were utilised to collect data from 13 senior municipal managers at the Nelson Mandela Bay Municipality (NMBM) and the Buffalo City Metropolitan Municipality (BCMM). A total of 191 questionnaires were despatched to municipal employees and 186 were returned, giving a 97% response rate. The findings reflect the weaknesses of M&E policies in the municipalities and paints a picture of M&E not being prioritised in the municipality. The findings also reflect the current situation at the municipalities concerned, which is that there are pitfalls and gaps when it comes to evaluation measures. Thus, the study concludes that accountability for financial and performance management is non-existent. This study attempts to make a valuable contribution by providing technical assistance, capacity building to ensure that municipalities have effective M&E systems in place to monitor and evaluate service delivery and improve the lives of communities. Key Words:Accountability; cooperative governance; evaluation; information management; service delivery