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Exploring the drivers towards behavioral support for organizational change: a qualitative investigation

Author

Listed:
  • Abay Kidane

    (Department of Management, Huazhong University of Science and Technology, Louyu Road, 1037, Hongshan District, Wuhan, China)

  • Zhao Xuefeng

    (Management Science and Information Management, Huazhong University of Science and Technology, Wuhan, China)

Abstract

Research has indicated that problems related to behavioral support for organizational change must be re-addressed to provide an improved implementation of changes. It is essential to explore factors for the complex implications of organizational change before implementing it in practice. This research aims to explore predictors of behavioral support for organizational change in Ethiopian commercial banks. In-depth interviews with purposive and convenient sampling techniques were conducted with employees (n=43) because qualitative research provides opportunities to explore employee experiences and get detailed information about how they perceive behavioral support for organizational change. This study used grounded theory and thematic analysis to explain behavioral support for organizational change and to establish a theoretical basis for further investigations. Our findings indicate that traditional predictors for behavioral support for organizational change might not be enough. This study suggested three new predictors: "perceived cost," "reward," and "prior change experience" to explore behavioral support for organizational change. The study tried to clarify organizational change drivers from employees' perspectives, which offered an alternative avenue that could provide the foundation for accepting organizational change. Key Words:Organizational change, behavioral support, drivers, qualitative study, commercial banks

Suggested Citation

  • Abay Kidane & Zhao Xuefeng, 2022. "Exploring the drivers towards behavioral support for organizational change: a qualitative investigation," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(9), pages 118-130, December.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:9:p:118-130
    DOI: 10.20525/ijrbs.v11i9.2162
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    References listed on IDEAS

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    1. Ambreen Malik & Muhammad Naseer Akhtar & Usman Talat & Kirk Chang, 2019. "Transformational Changes and Sustainability: From the Perspective of Identity, Trust, Commitment, and Withdrawal," Sustainability, MDPI, vol. 11(11), pages 1-21, June.
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