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Analysis Of The Consumers’ Satisfaction For Quality Dacia’ Cars


  • Nicoleta ISAC

    () (Faculty of Economics, University of Pitesti, Romania)

  • Magdalena RADULESCU

    () (Faculty of Economics, University of Pitesti, Romania)


Measuring customer satisfaction can be considered a tool for monitoring, evaluation and quality improvement processes and internal activities, to reflect the degree to which organizations achieve their objectives and goals. The quality of management and the quality of various products have become critical coordinates of the competitiveness, so that the firms are determined to use the methods and techniques of quality management as their economic development engines. Customer’ satisfaction has become one of the most important goals for companies operating in the Romanian market. It is also a necessary tool for providing information about customer’s needs and behavior. Talking of satisfaction, the consumer always seeks to compare the performance of the product, with certain standards and they have required to inform themselves and to reflect upon purchasing the product. To a better analyze of the degree of satisfaction, we implemented a model based on a questionnaire that allows us to detect and evaluatee the reasons for the satisfaction / dissatisfaction of the consumers in terms of quality regarding Dacia cars on the Romanian market.

Suggested Citation

  • Nicoleta ISAC & Magdalena RADULESCU, 2014. "Analysis Of The Consumers’ Satisfaction For Quality Dacia’ Cars," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 13(1), pages 55-61.
  • Handle: RePEc:pts:journl:y:2014:i:1:p:55-61

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    References listed on IDEAS

    1. Rajasekhara Mouly Potluri & Hailemichael W. Hawariat, 2010. "Assessment of after-sales service behaviors of Ethiopia Telecom customers," African Journal of Economic and Management Studies, Emerald Group Publishing, vol. 1(1), pages 75-90, April.
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    Cited by:

    1. Nicoleta ISAC & Eliza ANTONIU, 2014. "Analysis Of The Human Resources Motivation Within A Commercial Company," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 13(2), pages 96-104.

    More about this item


    consumer satisfaction; product quality; quality services; automotive industry.;

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L92 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Railroads and Other Surface Transportation


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