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Capitalisation des connaissances et tranformation de la routine organisationnelle : le cas Sachem

Listed author(s):
  • Nathalie Lazaric
  • Pierre-André Mangolte
  • Marie-Laure Massue

[eng] This article explains an experience of knowledge's memorisation and the production of knowledge based system. Indeed SACHEM project deals with human holders and experts who are driving the working of the blast furnace. Before SACHEM know-how was only preserved in some part of the manpower. The implementation of the expert system creates new glance of traditional know-how through its selection and explication improving casting performance and the working of the blast furnace. This article tries to show the state of the knowledge before and after SACHEM, the new way preserving and memorising knowledge as well the building of generic knowledge. It is important to underline that knowledge preservation is more than a simple memorisation of know how because this entails a new way of observing, updating and activating knowledge. This new way of preserving knowledge - of sharing, using and diffusing it- allows the building of a new productive capability and new organizational routine inside the firm. [fre] Cet article porte sur une expérience de capitalisation des connaissances, avec production d'un système à base de connaissances. Il s'agit du projet SACHEM qui porte sur le savoir-faire détenu par les personnes qui pilotent de manière experte la marche des hauts- fourneaux. L'unification et l'explicitation du savoir-faire, conservé jusqu'ici dans une certaine partie de la main d'oeuvre, et la mise au point du système donnent un accès direct aux connaissances, ce qui améliore la performance des hauts-fourneaux et du secteur fonte. L'article détaille l'état des connaissances avant et après SACHEM, la manière dont elles sont produites, conservées et mises en oeuvre, ainsi que l'explicitation d'un savoir-faire générique dans le cadre de ce projet. La capitalisation dépasse la simple mémorisation des savoirs existants ; elle redéfinit les connaissances, la manière dont celles-ci évoluent, et la manière dont on les mobilise dans la production. En organisant la conservation, le partage, la circulation et l'utilisation des connaissances, la capitalisation permet de construire une nouvelle capacité productive donnant naissance à une nouvelle routine organisationnelle.

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Article provided by Programme National Persée in its journal Revue d'économie industrielle.

Volume (Year): 101 (2002)
Issue (Month): 1 ()
Pages: 65-86

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Handle: RePEc:prs:recind:rei_0154-3229_2002_num_101_1_1811
Note: DOI:10.3406/rei.2002.1811
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