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Quality Management in Public Sector: Perspectives of Common Assessment Framework Model in the European Union

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  • Iveta Vrabková

    () (VŠB-Technical University of Ostrava)

Abstract

The paper deals with a particular quality management problems of the public sector. Organisations implement quality management by means of specific models and tools within the Total Quality Management concept. Common Assessment Framework represents one of these public sector models. The purpose of the paper deals with origin, growth and application within the member countries of the European Union. The aim is to evaluate perspectives of the Common Assessment Framework within the public sector of EU countries, mainly aspects such as conditions and structure of the Common Assessment Framework Users in 2008 and 2012. Evaluation of the Common Assessment Framework Users conditions results from CAF Resource Centre. In the paper, growth of the number of the Common Assessment Framework Users in the European countries in 2008 and 2012 is assessed. Further, the paper deals with evaluation of launching the Common Assessment Framework in the specified countries of the European Union and its Users structure within the specified public sector spheres. Results of the evaluation clearly indicate the high potential of the Common Assessment Framework as a tool Total Quality Management in Public Administration, as well as in other areas of the public sector in EU countries.

Suggested Citation

  • Iveta Vrabková, 2013. "Quality Management in Public Sector: Perspectives of Common Assessment Framework Model in the European Union," ACTA VSFS, University of Finance and Administration, vol. 7(2), pages 145-159.
  • Handle: RePEc:prf:journl:v:7:y:2013:i:2:p:145-159
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    File URL: http://www.vsfs.cz/periodika/acta-2013-02.pdf
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    Keywords

    CAF Users; EU states; model Common Assessment Framework; public sector; Total Quality Management;

    JEL classification:

    • H50 - Public Economics - - National Government Expenditures and Related Policies - - - General
    • H70 - Public Economics - - State and Local Government; Intergovernmental Relations - - - General

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