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The drivers of mental health service utilisation among public primary healthcare workers in Negeri Sembilan

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  • Norhafizah Mohd Noor
  • Ahmad Azuhairi Ariffin
  • Halimatus Sakdiah Minhat
  • Lim Poh Ying
  • Umi Adzlin Silim

Abstract

Background: Public primary healthcare workers (HCWs) face various psychosocial risks at workplace that can impact their mental health. However, little is known about their mental health service utilisation (MHSU). This study aimed to determine prevalence and predictors of MHSU among public primary HCWs in Negeri Sembilan, using Anderson Behavioural Model of Health Service Use. Methods: A cross-sectional study was conducted from December 2022 to April 2023, using a valid and reliable self-administered six sections questionnaire consisting of; (i) sociodemographic, (ii) work-related factors, (iii) MHSU, (iv) perception of stigmatisation by others, (v) enabling factors, and (vi) need factors. Respondents were selected through proportionate stratified random sampling based on job categories. Multiple Logistic Regression using SPSS version 26 was used to determine the predictors of MHSU. Results: A total of 294 respondents participated in this study, with a response rate of 83.5%. The 12-months MHSU prevalence was 45.6%. Mental health services were predominantly utilised for screening (96.3%) and treatment purposes (28.4%), primarily accessed through health clinics (85.1%), and interaction with paramedics (44.0%) and medical officers (38.8%). Significant drivers predicting MHSU were B40 household income (aOR = 3.426, 95% CI: 1.588, 7.393, p-value = 0.002) and M40 household income (aOR = 3.781, 95% CI: 1.916, 7.460, p-value

Suggested Citation

  • Norhafizah Mohd Noor & Ahmad Azuhairi Ariffin & Halimatus Sakdiah Minhat & Lim Poh Ying & Umi Adzlin Silim, 2025. "The drivers of mental health service utilisation among public primary healthcare workers in Negeri Sembilan," PLOS ONE, Public Library of Science, vol. 20(1), pages 1-16, January.
    • Handle: RePEc:plo:pone00:0317654
    DOI: 10.1371/journal.pone.0317654
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    1. Sydney Starkweather & Jonathan M. DePierro & Saadia Akhtar & Eleanore de Guillebon & Carly Kaplan & Sabrina Kaplan & Jonathan Ripp & Lauren Peccoralo & Jordyn Feingold & Adriana Feder & James W. Murro, 2023. "Predictors of Mental Health Service Utilization among Frontline Healthcare Workers during the COVID-19 Pandemic," IJERPH, MDPI, vol. 20(7), pages 1-9, March.
    2. Ménard, Amy Dana & Soucie, Kendall & Freeman, Laurie A. & Ralph, Jody L., 2022. "“My problems aren't severe enough to seek help”: Stress levels and use of mental health supports by Canadian hospital employees during the COVID-19 pandemic," Health Policy, Elsevier, vol. 126(2), pages 106-111.
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