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The Improvement of Processes’ Quality in Organisations Using The Six Sigma Concept

Author

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  • Mădălina Brutu

    (University of Piteşti, Romania)

Abstract

Six Sigma is a problem-solving methodology. In fact, it’s the most effective problem-solving methodology available for improving business and organizational performance. Bill Smith from Motorola first developed in 1986 the specific elements of Six Sigma. At the beginning, it was a set of practices which have been used in the manufacturing processes in order to eliminate the defects but, as time passed, the concept has been extended so as to be used in other types of businesses, too. The 6th Sigma level corresponds to a 99,9997% performance, respectively 3,4 defects per a million of occasions. A Six Sigma process is a re-designed business process and has three basic elements: Process Improvement; Designing/re-designing the process; The Process Management.

Suggested Citation

  • Mădălina Brutu, 2010. "The Improvement of Processes’ Quality in Organisations Using The Six Sigma Concept," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 10(1), pages 37-42.
    • Handle: RePEc:pet:annals:v:10:y:2010:i:1:p:37-42
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    More about this item

    Keywords

    Six Sigma; 3; 4 defects per a million of occasions; DMAIC; DMADV; DPMO;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M2 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics

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