IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxiy2011i9p1079-1082.html
   My bibliography  Save this article

Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania

Author

Listed:
  • Popescu Dan

    (The Bucharest Academy of Economic Studies)

  • Dinculescu Elena –Silvia

    (“Constantin Brancoveanu” University of Pitesti)

  • Bursugiu Mihaela

    (“Constantin Brancoveanu” University of Pitesti)

Abstract

Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards. Standards imposing and issuing together with the performance measure system are to be the main elements of a quality programme.

Suggested Citation

  • Popescu Dan & Dinculescu Elena –Silvia & Bursugiu Mihaela, 2011. "Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 1079-1082, May.
    • Handle: RePEc:ovi:oviste:v:xi:y:2011:i:9:p:1079-1082
    as

    Download full text from publisher

    File URL: http://stec.univ-ovidius.ro/html/anale/RO/cuprins%20rezumate/volum2011p2.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Quality; performance; banking services;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G24 - Financial Economics - - Financial Institutions and Services - - - Investment Banking; Venture Capital; Brokerage
    • E43 - Macroeconomics and Monetary Economics - - Money and Interest Rates - - - Interest Rates: Determination, Term Structure, and Effects

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xi:y:2011:i:9:p:1079-1082. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.