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Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania


  • Popescu Dan

    () (The Bucharest Academy of Economic Studies)

  • Dinculescu Elena –Silvia

    () (“Constantin Brancoveanu” University of Pitesti)

  • Bursugiu Mihaela

    () (“Constantin Brancoveanu” University of Pitesti)


Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards. Standards imposing and issuing together with the performance measure system are to be the main elements of a quality programme.

Suggested Citation

  • Popescu Dan & Dinculescu Elena –Silvia & Bursugiu Mihaela, 2011. "Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 1079-1082, May.
  • Handle: RePEc:ovi:oviste:v:xi:y:2011:i:9:p:1079-1082

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    Quality; performance; banking services;

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G24 - Financial Economics - - Financial Institutions and Services - - - Investment Banking; Venture Capital; Brokerage
    • E43 - Macroeconomics and Monetary Economics - - Money and Interest Rates - - - Interest Rates: Determination, Term Structure, and Effects


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