Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania
Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards. Standards imposing and issuing together with the performance measure system are to be the main elements of a quality programme.
Volume (Year): XI (2011)
Issue (Month): 2 (May)
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