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The Self-Assessment of Services’Quality in Public Administration

Author

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  • Ruxandra Marin

    (Polytechnic University of Bucharest)

Abstract

The paper is part of doctoral research which researches current trends in the quality management in public administration. Increasing service quality and minimizing risks in public administration is the main goal of the quality-risk management in the present context in which Romanian public administration is constantly changing having as background its alignment to the new European standards. The objectives of this research are the following: the analysis of public services quality as well as the way in which clients perceive these services. The paper studies the self-assessment process viewed as the main instrument in measuring the quality of public services, the author creating a model of the self-assessment cycle in public administration within this paper.

Suggested Citation

  • Ruxandra Marin, 2019. "The Self-Assessment of Services’Quality in Public Administration," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 457-460, August.
    • Handle: RePEc:ovi:oviste:v:xix:y:2019:i:1:p:457-460
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    More about this item

    Keywords

    quality management; quality; public administration; self-assessment;
    All these keywords.

    JEL classification:

    • G32 - Financial Economics - - Corporate Finance and Governance - - - Financing Policy; Financial Risk and Risk Management; Capital and Ownership Structure; Value of Firms; Goodwill
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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