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Stigma by Association in Coupon Redemption: Looking Cheap because of Others

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  • Jennifer J. Argo
  • Kelley J. Main

Abstract

The present research establishes that the innocuous behavior of coupon redemption is capable of eliciting stigma by association. The general finding across four studies shows that the coupon redemption behavior of one consumer results in a second non-coupon-redeeming shopper being stigmatized by association as cheap when a low as compared to a high value coupon is redeemed. More important, the research identifies a number of factors that protect a non-coupon-redeeming shopper from the undesirable experience of stigma by association, even during another shopper's redemption of a low value coupon. (c) 2008 by JOURNAL OF CONSUMER RESEARCH, Inc..

Suggested Citation

  • Jennifer J. Argo & Kelley J. Main, 2008. "Stigma by Association in Coupon Redemption: Looking Cheap because of Others," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 35(4), pages 559-572, July.
    • Handle: RePEc:oup:jconrs:v:35:y:2008:i:4:p:559-572
    DOI: 10.1086/591102
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