IDEAS home Printed from https://ideas.repec.org/a/oup/jconrs/doi10.1086-667226.html
   My bibliography  Save this article

Commitment and Behavior Change: Evidence from the Field

Author

Listed:
  • Katie Baca-Motes
  • Amber Brown
  • Ayelet Gneezy
  • Elizabeth A. Keenan
  • Leif D. Nelson

Abstract

Influencing behavior change is an ongoing challenge in psychology, economics, and consumer behavior research. Building on previous work on commitment, self-signaling, and the principle of consistency, a large, intensive field experiment (N = 2,416) examined the effect of hotel guests' commitment to practice environmentally friendly behavior during their stay. Notably, commitment was symbolic--guests were unaware of the experiment and of the fact that their behavior would be monitored, which allowed them to exist in anonymity and behave as they wish. When guests made a brief but specific commitment at check-in, and received a lapel pin to symbolize their commitment, they were over 25% more likely to hang at least one towel for reuse, and this increased the total number of towels hung by over 40%. This research highlights how a small, carefully planned intervention can have a significant impact on behavior. Theoretical and practical implications for motivating desired behavior are discussed.

Suggested Citation

  • Katie Baca-Motes & Amber Brown & Ayelet Gneezy & Elizabeth A. Keenan & Leif D. Nelson, 2013. "Commitment and Behavior Change: Evidence from the Field," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 39(5), pages 1070-1084.
    • Handle: RePEc:oup:jconrs:doi:10.1086/667226
    DOI: 10.1086/667226
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1086/667226
    Download Restriction: no
    File URL: http://dx.doi.org/10.1086/667226
    Download Restriction: no
    File URL: https://libkey.io/10.1086/667226?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:oup:jconrs:doi:10.1086/667226. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: the person in charge (email available below). General contact details of provider: https://academic.oup.com/jcr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.