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Service Quality Models for Higher Education: A Review [Modele de calitate în servicii pentru învăţământul superior: o analiză]

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  • Smedescu Dan, Ivanov Adelina, Ioanăş Elisabeta, Fruth Andreas

    (Academia de Studii Economice din Bucureşti, Academia de Studii Economice din Bucureşti, Academia de Studii Economice din Bucureşti, Academia de Studii Economice din Bucureşti)

Abstract

The higher education sector is highly dynamic and suffers constant changes over time. The quality of services offered in this sector is a feature of utmost importance, being the main reason why students choose a certain university. Seeing how much individuals value service quality, researchers have been trying for a long time to understand the main factors having the capacity to influence perception.

Suggested Citation

  • Smedescu Dan, Ivanov Adelina, Ioanăş Elisabeta, Fruth Andreas, 2016. "Service Quality Models for Higher Education: A Review [Modele de calitate în servicii pentru învăţământul superior: o analiză]," Revista OEconomica, Romanian Society for Economic Science, Revista OEconomica, issue 01, March.
    • Handle: RePEc:oen:econom:y:2016:i:01:id:457
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    More about this item

    Keywords

    service quality models; higher education;

    JEL classification:

    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • L80 - Industrial Organization - - Industry Studies: Services - - - General

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