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Global Retail Banking Trends: Marketing Perspectives

Author

Listed:
  • Galina Mladenova

    (University of National and World Economy, Sofia, Bulgaria)

Abstract

The aim of the current paper is to analyze the global drivers (technological, regulatory, demographic, social factors) that reshape the retail banking industry and to reveal possible marketing solutions that could help bank man­agement to react adequately to the changing environment. The analysis and conclusions are based on secondary data from a number of global retail banking surveys and other scien­tific publications. The main conclusion is that developing and applying a client-centric model is an effective tool to meet the future challenges.

Suggested Citation

  • Galina Mladenova, 2015. "Global Retail Banking Trends: Marketing Perspectives," Ikonomiceski i Sotsialni Alternativi, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 35-51, April.
  • Handle: RePEc:nwe:iisabg:y:2015:i:2:p:35-51
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    More about this item

    Keywords

    retail banking trends;

    JEL classification:

    • M39 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Other
    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure

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