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Organizational Consequences and Individual Antecedents to Emotional Dissonance and Emotional Labor

Author

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  • Marin Paunov

    (University of National and World Economy, Sofia, Bulgaria)

Abstract

This study reports the results of two research surveys, conducted in big administrative entities and covering 158 and 233 employees respecti vely. It confi rms some of the most important organizational consequences of emotional labor, showing that – generally – high levels of perceived emoti onal dissonance aff ect negati vely job performance, commitment and satifaction.

Suggested Citation

  • Marin Paunov, 2010. "Organizational Consequences and Individual Antecedents to Emotional Dissonance and Emotional Labor," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 23-39, July.
    • Handle: RePEc:nwe:eajour:y:2010:i:2:p:23-39
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    More about this item

    Keywords

    emotional dissonance; emotional labor; job performance; individual differences;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification

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