IDEAS home Printed from https://ideas.repec.org/a/nms/joeems/10.5771-0949-6181-2021-2-362.html
   My bibliography  Save this article

Servant leadership and work-family enrichment among hotel employees in Russia

Author

Listed:
  • Ozturk, Anastasia
  • Karatepe, Osman M.

Abstract

This study investigates work-to-family enrichment (WFE) and family-to-work enrichment (FWE) as the two intervening mechanisms linking servant leadership to propensity to leave work early (PLE) and service recovery performance (SRP). Data gathered from hotel customer-contact employees via a time-lagged survey design and their immediate supervisors in Russia were used to assess the aforesaid relationships through structural equation modelling. As predicted, servant leadership stimulates both WFE and FWE and boosts SRP, while it alleviates PLE. Consistent with the study prediction, WFE partly mediates the linkage between servant leadership and SRP. As hypothesized, FWE partly mediates the relationship between servant leadership and PLE. The rest of the linkages are not supported by the empirical data.

Suggested Citation

  • Ozturk, Anastasia & Karatepe, Osman M., 2021. "Servant leadership and work-family enrichment among hotel employees in Russia," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 26(2), pages 362-385.
    • Handle: RePEc:nms:joeems:10.5771/0949-6181-2021-2-362
    DOI: 10.5771/0949-6181-2021-2-362
    as

    Download full text from publisher

    File URL: https://www.nomos-elibrary.de/10.5771/0949-6181-2021-2-362
    Download Restriction: no
    File URL: https://libkey.io/10.5771/0949-6181-2021-2-362?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:nms:joeems:10.5771/0949-6181-2021-2-362. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Nomos Verlagsgesellschaft mbH & Co. KG (email available below). General contact details of provider: http://www.nomos.de/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.