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Achieving Service innovation Through Market Orientation: The Role of Relationship Marketing and Knowledge Management

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  • Asad Ullah

    (Wuhan University of Technology)

Abstract

Market orientation is a widely discussed concept in marketing literature while relationship marketing has emerged as an important paradigm over the past decade. Research has shown the significance of relationship marketing for increased sales and enhanced organizational performance. On the other hand, knowledge management is also an important agenda for organizations. Prevalent approach of service dominant logic has raised the interest of researchers in studying service as science. Both manufacturing industry and service industry rely on service innovations for success and competitive advantage. This paper theoretically analyzes the role of market orientation, relationship marketing and knowledge management and proposes a theoretical framework for their combined effect on service innovation. The framework is proposed for researchers to conduct further empirical studies in order to test its validity in practical work environment.

Suggested Citation

  • Asad Ullah, 2016. "Achieving Service innovation Through Market Orientation: The Role of Relationship Marketing and Knowledge Management," International Journal of Management Science and Business Administration, Inovatus Services Ltd., vol. 2(2), pages 19-28, January.
    • Handle: RePEc:mgs:ijmsba:v:2:y:2016:i:2:p:17-28
    DOI: 10.18775/ijmsba.1849-5664-5419.2014.22.1002
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    More about this item

    Keywords

    Relationship Marketing; Knowledge Management; Service Innovation; Market Orientation.;
    All these keywords.

    JEL classification:

    • M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General

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