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The effect of Appreciative Inquiry as organizational development intervention on organizational planning and service quality improvement in St. Francis School (ICSE) (English version)


  • Chandramouli MORE

    () (Chandramouli More completed his Doctor of Philosophy in Management & Organization Development (Ph.D in MOD) from Assumption University of Thailand. He is working at St.Francis Institute of Management & Research, Mumbai University, India. He is also a consultant to an International Philanthropic Organization based in Mumbai)


In general schools are used to annual planning models in spite of its weaknesses (process) and limitations (perspective). The focal organization based in a metro in India is no exception. In a significant departure from this general trend, this action research intends to craft a three-year holistic development plan for a school organization by employing an all-inclusive approach called Appreciative Inquiry. Further, the study examines the effect of Organizational Development Intervention (ODI) on the organization’s service quality. The study combines both qualitative and quantitative methods for data collection and analysis. In addition to formulating the development plan, the study finds significant difference between Pre and Post ODI in terms of parents’ satisfaction toward service quality in three out of the six dimensions.

Suggested Citation

  • Chandramouli MORE, 2011. "The effect of Appreciative Inquiry as organizational development intervention on organizational planning and service quality improvement in St. Francis School (ICSE) (English version)," Revista de cercetare si interventie sociala, Editura Lumen, Department of Economics, vol. 33, pages 27-43, June.
  • Handle: RePEc:lum:rev2rl:v:33:y:2011:i::p:27-43

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    college; GPA; final grades; business courses; online courses; faceto-face; online; undergraduate working adult students;

    JEL classification:

    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate
    • Y80 - Miscellaneous Categories - - Related Disciplines - - - Related Disciplines


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