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Human Resources from Front Office Secrvices

Author

Listed:
  • Ph.D. Candidate Alina MINEA (cas.TROCIN)

    (Ph.D. Candidate “Al.I. Cuza” University, Iasi, Economy and Business Administration Faculty, Romania)

Abstract

World experts suggest that Romania must be within the circuit of modern European country with a democratic society based on rule of law, multi-parties and a market economy, an open society oriented towards man, where the citizen should be the subject not the object socio-political processes. Progress in science and technology leads to the emergence, development and diversification of spiritual and social needs that can be met by services. The staff from front-office services have to meet customer expectations through continuous training. This presents new requirements in relation to human capital, with increasing concerns for education and continuous training, as a result a special attention should be given to education.

Suggested Citation

  • Ph.D. Candidate Alina MINEA (cas.TROCIN), 2011. "Human Resources from Front Office Secrvices," Conferinta Stiintifica Internationala Logos Universalitate Mentalitate Educatie Noutate - Lumen International Scientific Conference Logos Universality Mentality Education Novelty, Editura Lumen, Department of Economics, vol. 1, pages 109-109, February.
    • Handle: RePEc:lum:rev10b:v:1:y:2010:i::p:109
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    More about this item

    Keywords

    Management; services; front-office personnel; training;
    All these keywords.

    JEL classification:

    • A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate
    • R5 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Regional Government Analysis

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