IDEAS home Printed from
   My bibliography  Save this article

Applying Total Quality Management in the Classroom and Solving Students Failure


  • Masoumeh Pourrajab

    () (Universiti Putra Malaysia (UPM))

  • Ramli Basri
  • Shaffe Mohd Daud
  • Soaib Asimiran


This paper aims to investigate how TQM can be applied in industry and education. Total Quality Management (TQM) is a management philosophy developed for industry aims to improving the quality of production, but educators believe that the TQM can also be applied in education. It reviews one of the interpretations of TQM, which focuses on enhancing the quality of the production system so that a quality product with “zero defects” will be produced. This may result in a process of teaching and learning, which particularly emphasizes gaining good results in examinations. This is, however, against a second interpretation of TQM, seeing improvement in the production system as a never-ending cycle. In the context of education, this may result in steadily boosting the quality of instruction to motivate the students to become creative and critical thinkers in a fast-changing technological world.

Suggested Citation

  • Masoumeh Pourrajab & Ramli Basri & Shaffe Mohd Daud & Soaib Asimiran, 2011. "Applying Total Quality Management in the Classroom and Solving Students Failure," KASBIT Business Journals, Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 4, pages 69-76, December.
  • Handle: RePEc:ksb:journl:v:4:y:2011:p:69-76

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    Total Quality Management; Quality Control; Zero Defects; Continuous Improvement;

    JEL classification:

    • D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ksb:journl:v:4:y:2011:p:69-76. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Yasir Jaseem) or (Bamadev Paudel). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.