Research on the Quality of Undergraduate Technological Tourism Education in Romania

Tourism industry, as a component of tertiary education segment, characteristic to services, is closely related to the direct provider, to the professionalism, skills and attitude of the personnel involved in the chain of manufacturing and delivering the touristic product. The direct relationship between any given client and the staff of a travel agency, within the hotel, restaurant or other such categories of tourism officers, triggers a system of more special and particular relationships (Cooper, 1996)). In Romania, touristic profile education consists of economic high schools having tourism classes, higher education institutions with faculties or specializations in tourism – services including Bachelor Degree studies, Master Degree studies and PhD School, which are all related to the Ministry of National Education, with the state or private education on the one hand and the vocational training system, by means of the National Authority for Qualifications (ANC) which is under the subordination of the same aforementioned ministry, on the other hand. In order to determine the extent as to which the training and education within the undergraduate technological education with a tourism profile provides for the training of the staff working in the tourism field, one has conducted a poll.