Hotel Competitiveness Measurement Methods
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- Carmen Florentina Vlasceanu, 2020. "Measuring Service Quality And Customer Satisfaction Performance Metrics In Cruising Industry," Cactus - The tourism journal for research, education, culture and soul, Bucharest University of Economic Studies, vol. 2(2), pages 36-45.
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KeywordsHotel competitiveness measurement; grey relational analysis; competitiveness pyramid model; five star hotels; Budapest;
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