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The Formation of Human Resources in Mountain Tourism – Condition of Service Quality Assurance

Author

Listed:
  • Gabriela Tigu

    ()

  • Alina Ioana MIhaela Tapescu

    ()

Abstract

Service quality assurance in general, and in mountain tourism, in particular, is based on having a well trained, sufficient workforce that also has the relevant experience in providing a specific service. This article highlights the past and present of the mountain guide profession in Romania, from the point of view of the evolution of the formation system of such specialists. The study reflects the fact that, although the legislation offers well defined standards to professional formation providers, the courses available on the market are heterogeneous, and the formation process is often insufficient compared to the requirements of practicing such a job. On the other hand, the structure and format of the mountain guides’ courses offered in the Alpine countries are very rigorous, and should be taken as an example by Romanian mountain guides schools as well.

Suggested Citation

  • Gabriela Tigu & Alina Ioana MIhaela Tapescu, 2015. "The Formation of Human Resources in Mountain Tourism – Condition of Service Quality Assurance," Knowledge Horizons - Economics, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 7(3), pages 90-93, September.
  • Handle: RePEc:khe:journl:v:7:y:2015:i:3:p:90-93
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    File URL: http://orizonturi.ucdc.ro/arhiva/khe-vol7-nr3-2015/Tigu_Tapescu.pdf
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    File URL: http://orizonturi.ucdc.ro/arhiva/khe-vol7-nr3-2015/Tigu_Tapescu.pdf
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    More about this item

    Keywords

    Human Resources; Mountain tourism; Services; Quality;

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education

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