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Reorientation in Consumer Policy – Challenges and Prospects From the Perspective of Practical Consumer Advice Work


  • Matthias Arkenstette



Against the background of a brief description of the activities of the largest regional consumer organization in Germany, the Consumer Association of North Rhine-Westphalia, and of current social changes which call for a more proactive public consumer policy, the author offers four theses which in his view characterize the present state of affairs: (1) Politicians must undertake social reform in a “consumer-friendly way” – this now happens far too little; (2) The Knowledge Society does not lead in and of itself to greater consumer sovereignty; (3) The Consumer Associations can and must provide support amidst processes of change; and (4) Consumer organizations need to be given sufficient resources in order to fulfil their tasks. Several examples are given of current initiatives aimed at such fulfilment. Copyright Springer 2005

Suggested Citation

  • Matthias Arkenstette, 2005. "Reorientation in Consumer Policy – Challenges and Prospects From the Perspective of Practical Consumer Advice Work," Journal of Consumer Policy, Springer, vol. 28(3), pages 361-370, September.
  • Handle: RePEc:kap:jcopol:v:28:y:2005:i:3:p:361-370
    DOI: 10.1007/s10603-005-8491-y

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    Cited by:

    1. Eckhard Benner & Beate Weiser, 2009. "Verbraucherberatung in Verbraucherzentralen: Orientierung an den Interessen der Verbraucher und Instrument zur Weiterentwicklung der Verbraucherpolitik," Vierteljahrshefte zur Wirtschaftsforschung / Quarterly Journal of Economic Research, DIW Berlin, German Institute for Economic Research, vol. 78(3), pages 144-159.

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