IDEAS home Printed from https://ideas.repec.org/a/jfr/rwe111/v10y2019i5p36-44.html
   My bibliography  Save this article

A Proposed Measurement Instruments for Total Quality Management Practices in Higher Education Institutions

Author

Listed:
  • Kamarul Bahari Yaakub
  • Norsamsinar Samsudin
  • Jessnor Elmy Mat Jizat
  • Azita Yonus @ Ahmad

Abstract

The purpose of this paper is to provide a comprehensive Total Quality Management (TQM) practices measurement instruments in Higher Education Institutions (HEIs) based on previous studies. HEIs just like other industries are facing challenges in order to survive. Today, quality has become important and a must for every marketable product or service due to the business world becomes more and more complex and competitive. In this context as a management process, TQM has been accepted to cope with the changes in market environment and to focus on continuous quality improvement. Many authors believed that the principles of TQM can contribute to the continuous improvement of HEIs. This paper provides a measurement instruments for TQM practices that emphasis on continuous improvements for quality measurement in HEIs. This instrument is based on a comprehensive study of previous studies of TQM practice measurement in education. Analysis focuses on customer orientation, continuous improvement, and employee engagement at all levels. This paper proposed nine dimensional measurement instruments that can be used as self-assessment in HEI. These nine dimensions are: leadership or top management commitment; strategic planning; customer focus and satisfaction; measurement, analysis, and knowledge management; human resources management; system and management processes; course delivery; campus facilities; and benchmarking and partnership. Measurement instruments were selected based on number of dimensions used from previous study and customers¡¯ perception on dimensions of quality, their rating of importance and their overall evaluation of the service provider.

Suggested Citation

  • Kamarul Bahari Yaakub & Norsamsinar Samsudin & Jessnor Elmy Mat Jizat & Azita Yonus @ Ahmad, 2019. "A Proposed Measurement Instruments for Total Quality Management Practices in Higher Education Institutions," Research in World Economy, Research in World Economy, Sciedu Press, vol. 10(5), pages 36-44, December.
    • Handle: RePEc:jfr:rwe111:v:10:y:2019:i:5:p:36-44
    DOI: 10.5430/rwe.v10n5p36
    as

    Download full text from publisher

    File URL: http://www.sciedu.ca/journal/index.php/rwe/article/view/16934/10526
    Download Restriction: no
    File URL: http://www.sciedu.ca/journal/index.php/rwe/article/view/16934
    Download Restriction: no
    File URL: https://libkey.io/10.5430/rwe.v10n5p36?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Xiaomin Zhao & Ping Lan, 2017. "How Chinese State-Owned Enterprises Change Their Dynamics in New Product Innovation?," Asian Journal of Economics and Empirical Research, Asian Online Journal Publishing Group, vol. 4(1), pages 25-31.
    2. Rebecca I. Umaru & Danjuma A. Ombugus, 2017. "Determinants of Job Satisfaction of Colleges of Education Lecturers: A Study of Nasarawa State College of Education, Akwanga," Asian Business Research Journal, Sophia, vol. 2(1), pages 8-13.
    3. Lin Fang & Yanqing Jiang, 2015. "Persuasiveness of celebrity endorsed advertising and a new model for celebrity endorser selection," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 5(8), pages 153-173, August.
    4. Zakaria Sandy Pamungkas & Nonoh Siti Aminah & Fahru Nurosyid, 2019. "Fulfilment National Standard Education toward Achievement of Critical Thinking Ability and Science Process Skill in Indonesia," American Journal of Social Sciences and Humanities, Online Science Publishing, vol. 4(4), pages 571-580.
    5. Asima Ihsan, 2017. "Measuring the Efficiency of Tertiary Care Hospitals and Medical Colleges in Punjab, an Application of Non- Parametric Approach DEA," Asian Journal of Economics and Empirical Research, Asian Online Journal Publishing Group, vol. 4(1), pages 14-24.
    6. Gulzhan B. Utibayeva & Begendyk S. Utibayev & Raushan M. Zhunusova & Dinara T. Akhmetova & Bereke I. Tukenova & Assilbek K. Baidakov, 2019. "Implementation of the Republican budget and assessment of agricultural financing: a case study," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(2), pages 919-928, December.
    7. Lin Fang & Yanqing Jiang, 2015. "Persuasiveness of Celebrity Endorsed Advertising and a New Model for Celebrity Endorser Selection," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 5(8), pages 153-173.
    8. Asima Ihsan, 2017. "Measuring the Efficiency of Tertiary Care Hospitals and Medical Colleges in Punjab, an Application of Non- Parametric Approach DEA," Asian Journal of Economics and Empirical Research, Asian Online Journal Publishing Group, vol. 4(1), pages 14-24.
    9. Xiaomin Zhao & Ping Lan, 2017. "How Chinese State-Owned Enterprises Change Their Dynamics in New Product Innovation?," Asian Journal of Economics and Empirical Research, Asian Online Journal Publishing Group, vol. 4(1), pages 25-31.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zalina Zainudin & Mohd Faiq Bin Abdul Fattah & Sheikh Muhamad Hizam Sheikh Khairudin, 2019. "Does Marketing Success Factors Influence Private College Admission? Evidence From Malaysia," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(5), pages 440-449, August.
    2. Ramlee Ismail & Mohd Yahya Mohd Hussin & Fidlizan Muhammad, 2019. "Economic Literacy: Does It Matter for Policy Understanding?," Research in World Economy, Research in World Economy, Sciedu Press, vol. 10(5), pages 104-112, December.
    3. Sharifah Liyana Marissa Malik Syed Abdul & Haslinda Yusoff & Nafsiah Mohamed, 2019. "Factors That Might Lead to Corruption: A Case Study on Malaysian Government Agency," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 10(3), pages 216-229, May.
    4. Mohd Faizal Basri & Fitri Shuhaida Shoib & Surianor Kamaralzaman, 2019. "Determinants of Capital Structure: Evidence From Malaysian Food and Beverage Firms," Research in World Economy, Research in World Economy, Sciedu Press, vol. 10(5), pages 45-52, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jfr:rwe111:v:10:y:2019:i:5:p:36-44. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gina Perry (email available below). General contact details of provider: http://rwe.sciedupress.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.