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Relationships of Atmosphere and Perceived Service to Patronage Intention

Author

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  • Jer-Yan Lin

    (Department of Statistics, Feng Chia University, Taiwan)

Abstract

This study explores the inter-relationships among atmosphere, crowding, and perceived service to patronage intention. Taiwan¡¦s night-market business district is used for empirical study. The results show that perceived service is a partial mediating element between business atmosphere and patronage. Crowding and service perceptions have positive direct effects on patronage, and atmosphere has direct negative effects on patronage. In lower consumption night markets, perceived service is the most influential factor for patronage. The results suggest that operators of night-market stores may be able to increase the patronage intention by improving service quality.

Suggested Citation

  • Jer-Yan Lin, 2008. "Relationships of Atmosphere and Perceived Service to Patronage Intention," Journal of Economics and Management, College of Business, Feng Chia University, Taiwan, vol. 4(1), pages 89-102, January.
    • Handle: RePEc:jec:journl:v:4:y:2008:i:1:p:89-102
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    More about this item

    Keywords

    crowding; atmosphere; perceived service; patronage; night market;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

    Statistics

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