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Leadership And Communication As Success Factors For Integrated Management Systems In Crisis Situations

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  • Henrietta Ködmönné Pethő

Abstract

The crisis situation caused by the Covid-19 pandemic, which is still felt today, has an all-encompassing impact and an extraordinary degree of uncertainty. During the epidemic, in addition to health protection, the main goal of corporate crisis management is to maintain business continuity. In my present study, I am looking for the answer to which areas in this regard received more emphasis in the standard management systems. For the analysis, I used senior management interviews and questionnaires, as well as ISO standard analysis. The results show that in the crisis situation, the center of gravity in the management systems shifted towards leadership and communication.

Suggested Citation

  • Henrietta Ködmönné Pethő, 2022. "Leadership And Communication As Success Factors For Integrated Management Systems In Crisis Situations," Economy & Business Journal, International Scientific Publications, Bulgaria, vol. 16(1), pages 108-117.
    • Handle: RePEc:isp:journl:v:16:y:2022:i:1:p:108-117
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    More about this item

    Keywords

    crisis situation; pandemic; iso standard; leadership; communication;
    All these keywords.

    JEL classification:

    • A - General Economics and Teaching

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