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Expert Systems in Production and Operations Management: Results of a Survey

Author

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  • Terry Anthony Byrd

    (Management Department, College of Business, Auburn University, Auburn, Alabama 36849-5241)

Abstract

I surveyed 74 knowledge engineers from private organizations to examine empirically the state of expert systems in these organizations. I asked the knowledge engineers to rate issues related to successful implementation, the extent of use in several areas, the original motivations for implementation, the perceived and quantified benefits of implementation, the interactions with end users, and the knowledge acquisition techniques they used to aid development. I report the results and describe some specific expert systems that the respondents' organizations have developed and are currently using.

Suggested Citation

  • Terry Anthony Byrd, 1993. "Expert Systems in Production and Operations Management: Results of a Survey," Interfaces, INFORMS, vol. 23(2), pages 118-129, April.
    • Handle: RePEc:inm:orinte:v:23:y:1993:i:2:p:118-129
    DOI: 10.1287/inte.23.2.118
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    Cited by:

    1. Guimaraes, Tor & Yoon, Youngohc & Clevenson, Aaron, 1997. "Empirically testing ES success factors in business process reengineering," International Journal of Production Economics, Elsevier, vol. 50(2-3), pages 245-259, June.
    2. Kądzielawski Grzegorz, 2023. "The state of development of artificial intelligence in polish industry: opinions of employees," International Journal of Contemporary Management, Sciendo, vol. 59(1), pages 12-25, March.

    More about this item

    Keywords

    computers: expert systems;

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