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An Extended Framework for ERP Post-Implementation Success Assessment

Author

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  • Ali Zare

    (Department of Management and Accounting, Shahid Beheshti University, Tehran, Iran)

  • Ahad Zare Ravasan

    (Department of Management and Accounting, Allemeh Tabataba'i University, Tehran, Iran)

Abstract

Implementing enterprise resource planning systems is a sophisticated, lengthy and costly process which tends to face serious failure. Thus, it is essential to perform the success assessment at the post-implementation stage of an ERP project to evaluate how much the system has succeeded in achieving its predetermined objectives. This paper proposes a practical and extended framework for assessing a firm's ERP post-implementation success. The factors contributing to the post-implementation success assessment have been adapted from the original model of Ifinedo et al. (2010) encompasses service quality, system quality, information quality, individual impact, workgroup impact, and organizational impact surrogates. Also, a new surrogate of inter-organizational impact proposed in this research. Using this model, the firm's ERP system success can be determined and the required improvement projects can be proposed to promote the success level. The proposed model is then applied to a real international company in the field of manufacturing and supplying turbines to measure the firm's ERP post-implementation success. Finally, the results of the assessment are discussed.

Suggested Citation

  • Ali Zare & Ahad Zare Ravasan, 2014. "An Extended Framework for ERP Post-Implementation Success Assessment," Information Resources Management Journal (IRMJ), IGI Global, vol. 27(4), pages 45-65, October.
    • Handle: RePEc:igg:rmj000:v:27:y:2014:i:4:p:45-65
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.2014100103
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    Cited by:

    1. Nikpay, Fatemeh & Ahmad, Rodina & Yin Kia, Chiam, 2017. "A hybrid method for evaluating enterprise architecture implementation," Evaluation and Program Planning, Elsevier, vol. 60(C), pages 1-16.

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