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The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS

Author

Listed:
  • Terry Anthony Byrd

    (Auburn University, USA)

  • Bruce R. Lewis

    (Wake Forest University, USA)

  • Douglas E. Turner

    (State University of West Georgia, USA)

Abstract

The knowledge and skills of information technology (IT) personnel have become of critical importance as the strategic value of IT in modern organizations has become apparent. In addition to technical skills traditionally expected of IT personnel, organizational, functional, and managerial skills have been increasingly cited as mandatory for these employees. This paper used a well-accepted typology of IT personnel knowledge and skills, and investigated its relationship to desirable technological traits in organizations and to technological variables that have been closely aligned to competitive advantage in organizations. This exploratory examination used the statistical technique of canonical correlation analysis to investigate the relationship between IT personnel knowledge and skills and the flexibility of information systems (IS) infrastructure. Additionally, the same technique was used to test the relationship between the knowledge and skills of these personnel and measures of IT contribution to competitive advantage. In both cases, the relationships were significant and positive. Implications of these findings and a call for further research into the strategic value of IT personnel knowledge and skills are discussed.

Suggested Citation

  • Terry Anthony Byrd & Bruce R. Lewis & Douglas E. Turner, 2004. "The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS," Information Resources Management Journal (IRMJ), IGI Global, vol. 17(2), pages 38-62, April.
    • Handle: RePEc:igg:rmj000:v:17:y:2004:i:2:p:38-62
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    1. repec:thr:techub:10028:y:2022:i:1:p:595-606 is not listed on IDEAS
    2. Kuo-chung Chang & Chih-ping Wang, 2011. "Information systems resources and information security," Information Systems Frontiers, Springer, vol. 13(4), pages 579-593, September.
    3. Lahcene Makhloufi & Hussein Mohammed Esmail Abu Al-Rejal & Shahimi Mohtar, 2018. "An Analysis the Relationship between IT-Business Strategic Alignment and Intangible IT Resources on the Competitive Advantages Sustainability Moderating Effect of IT Personnel Capability," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 8(12), pages 1170-1179, December.
    4. Lahcene Makhloufi & Hussein-Mohammed Esmail-Abu Al-Rejal & Shahimi Mohtar, 2018. "An Investigation of the Moderating Effect of IT Personnel Capability on the Relationship between Intangible IT Resources and IT Infrastructure Flexibility on the Sustainable Competitive Advantages," Journal of Asian Scientific Research, Asian Economic and Social Society, vol. 8(9), pages 277-286, September.
    5. Lucy Gitau & David Nzuki & Felix Musau, 2022. "Effects of IT capability on Performance of Manufacturing Firms in Nairobi City County Kenya," Technium Social Sciences Journal, Technium Science, vol. 28(1), pages 595-606, February.
    6. Shen, Ching-Cheng & Yeh, Chien-Chi & Lin, Chun-Nan, 2022. "Using the perspective of business information technology technicians to explore how information technology affects business competitive advantage," Technological Forecasting and Social Change, Elsevier, vol. 184(C).

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