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Hospitality and Tourism Management: Advanced Issues and Implications

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  • Kijpokin Kasemsap

    (Suan Sunandha Rajabhat University, Bangkok, Thailand)

Abstract

The purpose of this article is to summarize the insights from the literature review focusing on the advanced issues and implications of hospitality and tourism management. The literature review includes the overview of hospitality management; the overview of tourism management; the importance of hospitality management in the digital age; the importance of tourism management in the digital age; and the managerial applications of hospitality and tourism management. The findings suggest that tourism occurs as a result of the different types of business that provide a range of products and services to tourists. It is essential to acquire a driving enthusiasm for customer service and a strong sense of professionalism to develop and maintain customer satisfaction in the hospitality and tourism industry.

Suggested Citation

  • Kijpokin Kasemsap, 2018. "Hospitality and Tourism Management: Advanced Issues and Implications," International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA), IGI Global, vol. 2(2), pages 37-52, July.
    • Handle: RePEc:igg:jthmda:v:2:y:2018:i:2:p:37-52
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    Cited by:

    1. Gisela Casado Salguero & Manuel Ángel Fernández Gámez & Ignacio Aldeanueva Fernández & Daniel Ruíz Palomo, 2019. "Competitive Intelligence and Sustainable Competitive Advantage in the Hotel Industry," Sustainability, MDPI, vol. 11(6), pages 1-12, March.

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