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Studying the Impact of Egyptian Hotels' Websites Marketing on Customers' E-Satisfaction

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  • Nancy Awad

    (IT Department, Sadat Academy for Management Sciences, Mansoura, Egypt)

  • Sherif Saad Soliman

    (Faculty of Tourism and Hotel Studies, Mansoura University, Mansoura, Egypt)

Abstract

The purpose of this research is to study the impact of Egyptian hotels' websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit) This questionnaire included items pertaining to the customer satisfaction success factors (website information quality, system convening Egyptian hotels' websites marketing. The study focused on five star hotels. Most of the customers were dissatisfied about websites marketing in the Egyptian hotels. Enhancing quality of the marketing websites in the hospitality business leads to sustaining hotel-customer relationship, customers E-satisfaction, E-loyalty, increasing the number of new customers, improving the brand image of the Egyptian hotels, and consequently achieve profitability.

Suggested Citation

  • Nancy Awad & Sherif Saad Soliman, 2017. "Studying the Impact of Egyptian Hotels' Websites Marketing on Customers' E-Satisfaction," International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA), IGI Global, vol. 1(2), pages 53-63, July.
    • Handle: RePEc:igg:jthmda:v:1:y:2017:i:2:p:53-63
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