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Evaluating Cardiac Surgeon Performance: A Retrospective and Exploratory Study

Author

Listed:
  • Jon A. Chilingerian

    (Heller School for Social Policy and Management, USA)

  • Mitchell P. V. Glavin

    (Meehan School of Business, Stonehill College, USA)

Abstract

This paper uses data envelopment analysis to explore how to evaluate physician and hospital clinical efficiency for coronary artery bypass surgery. First, the DEA models (measuring overall technical and scale efficiency partitioned by severity) identified many inefficient surgeons. Regardless of time period studied, relatively few surgeons were found to be on the best-practicing production frontier (DEA efficiency score = 1). The authors offer some evidence that clinical efficiency may be subject to investing in organizational capabilities that arise from operational strategies such as developing open heart surgery as a specialty, years of experience, training, and ultimately, acquiring a cadre of “efficient” surgeons. At a minimum, these findings support including some measures of “superior” organizational capabilities, strategic focus or product specialization, continuing education, and experience in future work.

Suggested Citation

  • Jon A. Chilingerian & Mitchell P. V. Glavin, 2024. "Evaluating Cardiac Surgeon Performance: A Retrospective and Exploratory Study," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 15(1), pages 1-27, January.
    • Handle: RePEc:igg:jssmet:v:15:y:2024:i:1:p:1-27
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    References listed on IDEAS

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    1. Brian J. Galli & Miriam F. Bongo & Kafferine D. Yamagishi & Lanndon A. Ocampo, 2021. "A Critical Literature Analysis of the Relationships of Marketing and Strategic Planning Under Project Environments," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 12(2), pages 1-24, March.
    2. Kerem Akkaya & Tolga Ovatman, 2022. "A Comparative Study of Meta-Data-Based Microservice Extraction Tools," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-26, January.
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